Effective date: 25 September 2026
Purpose Driven Growth Co is operated by Craig Mills as a sole trader in New South Wales, Australia.
In these terms, “we”, “us” and “our” refer to Craig Mills trading as Purpose Driven Growth Co. “You” refers to the person purchasing or receiving our services.
ABN: 84 656 706 838
Email: craig@purposedrivengrowthco.com
Telephone: +61 409 768 311
Website: https://www.purposedrivengrowthco.com
These terms apply to our coaching services together with the service details and any individual coaching agreement provided before booking.
Before you commit, we will confirm your chosen service, fees, session arrangements and applicable terms. You will be asked to accept these arrangements before payment and before paid coaching begins.
Any agreed variation must be recorded in writing. An individual coaching agreement takes precedence where it expressly varies these terms, subject to your rights under Australian Consumer Law.
Our coaching services are offered to adults aged 18 and over.
These terms apply to purchases made on or after the effective date. Earlier purchases remain subject to the terms and any guarantees agreed at the time of purchase, unless a lawful change is mutually agreed.
We provide neuroscience-informed coaching to support self-awareness, personal and professional development, leadership and practical action.
Coaching is a collaborative process. We explore your goals, reflect on relevant patterns and identify actions suited to your circumstances.
Coaching does not provide medical diagnosis, psychological assessment, mental health treatment, legal advice or financial advice. It is not an emergency or crisis service.
If your needs fall outside our coaching scope, we will discuss whether another form of professional support would be more appropriate.
Specific personal, professional or financial outcomes are not guaranteed. This does not limit our responsibility to provide services with due care and skill or affect your statutory rights.
Where offered, a free introductory conversation provides an opportunity to discuss your needs, ask questions and consider whether our approach is suitable.
There is no obligation to purchase coaching following this conversation. It is not a full coaching session.
The paid-session cancellation charges below do not apply to free introductory conversations.
All prices are in Australian dollars and include GST. There are no additional booking or payment processing fees.
Includes:
One 60-minute coaching session.
Practical next steps agreed together.
A brief follow-up summary of those actions.
Payment is due before the appointment.
Includes:
One initial 90-minute session.
Five weekly 60-minute coaching sessions.
Tailored reflection activities and practical exercises.
One email check-in each week during the programme.
A final review and personal action plan.
Payment may be made upfront or in two instalments of A$1,100. The first instalment is due before the programme begins and the second before the fourth session.
Instalments divide the total programme fee; they are not separate monthly subscriptions. Cancellation and refund rights are set out below.
Includes:
Two 60-minute coaching sessions.
Reviews of your goals and agreed actions.
One brief email check-in between the two sessions.
Each month is booked and paid separately, with no automatic renewal. The service period and session dates will be confirmed when booking.
Before you purchase a programme or month of ongoing coaching, your coaching agreement will specify how the total price is allocated between sessions and other support for cancellation and refund calculations.
These allocations will add up to the total package price. They will not be increased retrospectively.
Any different service or pricing arrangement will be agreed in writing before purchase.
We will agree session dates, delivery method and any relevant location or online meeting details before coaching begins.
Please attend on time and, for online sessions, arrange a suitable private space and reliable internet connection.
If you arrive late, the session will normally finish at the scheduled time. If we start late, we will provide the full session time or arrange a suitable alternative.
Please provide information relevant to the coaching accurately and let us know if your circumstances or needs change.
You decide which actions to take following coaching, while we remain responsible for the quality and care of the services we provide.
Your appointment time is reserved specifically for you.
Please send cancellation or rescheduling requests to craig@purposedrivengrowthco.com or use the cancellation or rescheduling facility provided in your booking confirmation.
Notice is measured from the time your request is received to the scheduled appointment start time.
You may cancel or reschedule a session without a cancellation charge by providing at least 24 hours’ notice.
For a cancelled standalone session, any prepaid fee will be refunded.
For a programme or monthly coaching session, we will arrange a replacement date. If you wish to end the wider coaching arrangement, section 9 applies.
If you cancel or request rescheduling with less than 24 hours’ notice, or do not attend, a cancellation charge may apply up to the full agreed value of the affected session.
For a standalone 60-minute session, the maximum charge is A$275 in total, inclusive of any applicable GST. For a programme or monthly coaching session, the maximum is the session value specified in your coaching agreement.
The charge reflects our reasonable loss from the reserved appointment. We take account of costs saved and whether the appointment is filled by another paying client. Where our loss is reduced, the charge will be reduced accordingly.
For prepaid services, any applicable charge will be applied against your prepaid balance. You will not be charged twice for the same missed appointment.
Please contact us as soon as possible if illness, an emergency or exceptional circumstances affect your attendance. We will consider requests to waive or reduce a charge fairly.
If we cancel a session, you may choose to reschedule or receive a refund for the affected service.
If technical difficulties materially prevent an online session from taking place, we will discuss a fair arrangement to complete or reschedule it, taking account of the circumstances. Technical disruption will not automatically be treated as non-attendance.
The six-week programme is intended to run over six consecutive weeks.
We will agree any changes needed for holidays, illness or other circumstances in writing, including revised session dates and email-support periods. Appointment changes remain subject to section 7.
Ongoing monthly sessions are intended to take place within the agreed service month. If this becomes impracticable, please contact us to discuss rescheduling or cancellation.
Prepaid sessions do not automatically become forfeited solely because an agreed scheduling adjustment is needed. Any valid late-cancellation charge will be dealt with separately under section 7.
You may end your coaching arrangement by emailing craig@purposedrivengrowthco.com.
If you cancel before services begin, we will refund payments made, less any applicable late-cancellation charge for an appointment already reserved.
If a programme or month of ongoing coaching has begun, we will refund the unused portion of your payment after deducting:
The agreed value of services already supplied.
Any applicable late-cancellation charge under section 7.
We will provide an itemised calculation and adjust any outstanding instalments. You will not be required to pay for unsupplied services beyond any valid cancellation charge.
We will not impose an additional exit penalty or retrospectively reprice completed package sessions at a higher standalone rate. The same amount will not be deducted twice.
We aim to arrange refunds within 10 business days after the refund amount is established, normally using the original payment method.
We do not offer an additional change-of-mind money-back guarantee for purchases under these terms. These cancellation and refund arrangements operate alongside your rights under Australian Consumer Law and do not restrict any greater remedy available to you.
Any guarantee attached to a purchase made under earlier terms will be honoured.
Where included, email support is for brief questions, reflections and updates related to your coaching.
We aim to respond within two business days, excluding weekends and NSW public holidays. Any planned absence affecting support will be communicated in advance.
Email support does not include additional coaching sessions, continuous availability or emergency assistance.
We issue tax invoices for paid services.
If you anticipate difficulty meeting an agreed payment date, please contact us promptly to discuss arrangements.
If a payment remains overdue, we may pause future sessions after providing written notice and a reasonable opportunity to resolve the matter. We will discuss revised dates if coaching resumes.
We will not automatically require payment of all future instalments as a penalty for a missed payment.
We handle personal information in accordance with our Privacy Policy.
We treat coaching conversations and client records as confidential, subject to disclosures authorised by you or required or permitted by law.
If an employer or another organisation funds your coaching, we will agree in advance what information may be shared. Funding does not, by itself, give that organisation access to your session notes.
Neither party may record sessions without the other’s prior agreement. Any proposed recording, transcription or AI note-taking arrangement will be explained and agreed before use.
We retain ownership of coaching materials we create, subject to any third-party rights. You may keep and use materials supplied to you for your own personal and professional development.
You may not sell, publicly distribute or use those materials to deliver your own commercial training without written permission, except where permitted by law.
You retain ownership of content you provide to us. We use it only as needed to deliver and administer your coaching or as otherwise lawfully authorised.
We will seek separate permission before publishing your testimonial, story or identifying information.
Where appropriate, we will discuss concerns and allow a reasonable opportunity to resolve them before ending the coaching relationship.
We may stop a session immediately where threatening or abusive behaviour creates a safety concern.
If we end coaching, we will explain the reason where lawful and appropriate and provide an itemised account of services supplied and any valid charges already incurred. We will refund the remaining prepaid balance and cancel payments for future unsupplied services.
Your rights under Australian Consumer Law remain unaffected.
Our services come with rights and guarantees under Australian Consumer Law that cannot be excluded.
Nothing in these terms excludes, restricts or modifies those rights or any liability that cannot lawfully be excluded.
If a service fails to meet an applicable consumer guarantee, you may be entitled to remedies such as rectification, cancellation, a refund or compensation, depending on the circumstances.
The late-cancellation policy does not apply where doing so would restrict a statutory right to cancel or obtain a remedy.
Please contact us if you believe there is a problem with a service.
Please send questions or complaints to craig@purposedrivengrowthco.com, explaining the issue and the outcome you are seeking.
We will acknowledge your complaint and aim to provide a substantive response within 30 days. If more time is needed, we will explain why and keep you informed.
You may seek assistance from NSW Fair Trading or another appropriate body. You are not required to complete our internal process before exercising a legal right.
Changes to prices or terms will apply to future purchases after publication.
We will not change the price or materially reduce the inclusions of an existing booking or programme without your agreement. Any agreed change to an existing arrangement will be recorded in writing.
These terms are governed by the laws of New South Wales, Australia, subject to any mandatory consumer protections that apply.
The courts of New South Wales have non-exclusive jurisdiction. Nothing in this clause prevents you from bringing a claim in another court or tribunal where you are legally entitled to do so.
If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.